Shipping for Online Purchases
We ship Worldwide! You have four (4) options for shipping: Untracked, Tracked, Free or RUSH.
After making an order, your package will be shipped in 5-10 business days with a tracking number provided. You will receive an email once it ships. Please note with the Holiday Season approaching this may vary.
Get free shipping on all orders over $250 before taxes & shipping.
If you select untracked shipping, please be aware that Posh & Cozy is not responsible for any lost or stolen orders. Items that qualify for untracked shipping include:
-One (1) Crewneck OR one (1) Faux Leather Legging up to size 2T
-Up to two (2) items including Beanies or Top Knots (All Sizes)
-One (1) Newborn set (One Size)
Any other product offered on our website not listed above will not be available for untracked parcels because it will not be accepted by Canada Post.
Posh & Cozy will invoice you for the difference if you select untracked shipping for an item that does not follow the guidelines listed above.
Online & Tradeshow Purchases
We want you to love your purchase, if for some reason you are not satisfied, please return your item(s) within 21 days from original date of purchase. Posh & Cozy does not provide pre-paid return labels therefore the buyer must pay for the shipping for all returns. Proof of purchase may be required.
All product bought on on SALE or CLEARANCE, purchased with a DISCOUNT CODE (including free shipping) or CUSTOMIZED are FINAL SALE and not eligible for refund.
3rd Party Retailer Purchases
We will not accept returns from products purchased at our 3rd party retailers. Please follow up on returns to the original retailer you purchased from.
1. Please email firstname.lastname@example.org with your order number, the reason for return, the item name you are returning and the tracking number for your parcel. Items are required to be in original condition, unwashed, and unused.
2. Posh & Cozy does not provide prepaid return labels. When shipping your items - we suggest you pay for tracked packaging and insurance as Posh & Cozy is not responsible for any lost packages.
3. Within the parcel - please include proof of purchase, order number marked clearly on the package, and ship all item(s) to:
Posh & Cozy Inc.
4. If paying by etransfer and you paid by etransfer, there will be a $1.50 charge deducted from total to return funds.
Once we receive the package - the return will be refunded in the form of original payment.
Warranty on Defected Items:
If after receiving your items, there is a defect, please contact email@example.com and we will repair or replace the item. Please email proof of purchase (order #), pictures of defect and your shipping address for replacement.
Defective items must be acknowledged within 21 days of purchase. If defect follows our policy, Posh & Cozy will email a shipping label to return the package and the item will be fixed and prioritized to ship back. Please ship product back in original packaging that it was provided.
Defective pieces do not include damage from normal wear and tear. A defective item mostly includes a seam that has not been captured or broken thread.
Defectives pieces purchased from 3rd party retailers must be returned to the retailer within their guidelines.
Please email firstname.lastname@example.org
We accept E-transfer, Paypal, Mastercard, Visa & American Express through our website.
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