Check out our NEW! SALE options for clearance items!

Policies

Shipping for Online Purchases

After making an order, your package will be shipped in 4-10 business days with a tracking number provided. You will receive an email once it ships.

Untracked

If you select untracked shipping, please be aware that Posh & Cozy is not responsible for any lost or stolen orders. Items available for untracked shipping include Crewnecks up to size 2T, beanies (Max 2 per order), faux leathers up to 2T, top knots, newborn sets. Excludes anything not listed above, including pompom toques. Only one Untracked item available within purchase as packages become too big. 

Posh & Cozy will invoice you for the difference if you select Untracked shipping for an item that does not follow the guidelines listed above. 

We ship to Canada, USA, and Internationally.  

Online & Tradeshow Purchases

We want you to love your purchase, if for some reason you are not satisfied, please return your item(s) within 21 days from original date of purchase. Posh & Cozy does not provide pre-paid return labels therefore the buyer must pay for the shipping for all returns.

All product bought on SALE, CLEARANCE, use of a DISCOUNT CODE or CUSTOMIZED are FINAL SALE and not eligible for refund.

3rd Party Retailer Purchases

We will not accept returns from products purchased at our 3rd party retailers. Please follow up on returns to the original retailer you purchased from. 

Returns Process

1. Please email info@poshandcozy.com with your order number, the reason for return the return and the tracking number for your parcel. Items are required to be in original condition, unwashed, and unused. 

2. Posh & Cozy does not provide prepaid return labels. When shipping your items - we suggest you pay for tracked packaging and insurance as Posh & Cozy is not responsible for any lost packages. 

3. Within the parcel - please include proof of purchase, order number marked clearly on the package, and ship all item(s) to:

4. If paying by etransfer and you paid by etransfer, there will be a $1.50 charge deducted from total to return funds. 

Posh & Cozy Inc.

#4-4517-50 Ave

Lloydminster, SK 

S9V 0Z9

Once we receive the package - the return will be refunded in the form of original payment.

Warranty on Defected Items:

If after receiving your items, there is a defect, please contact wholesale@poshandcozy.com and we will replace the item. Please email proof of purchase (order #), pictures of defect and your shipping address for replacement.

Defective items must be acknowledged within 21 days of purchase. If defect follows our policy, Posh & Cozy will email a shipping label to return the package. Please ship product back in original packaging that it was provided. 

Defective pieces do not include damage from normal wear and tear. 

Defectives pieces purchased from retailers must be returned to retailers within their guidelines. 

Wholesale Purchasing:

Please email wholesale@poshandcozy.com

Payment Method:

We accept E-transfer, Paypal, Mastercard, Visa & American Express through our website.