Policies

Shipping for Online Purchases

Please note our processing times for orders are normally 4-10 business days. During busier seasons and due to covid delays they can take up to 10-14 business days.  We stock many of our items but many are made on demand. If you are looking for the status of your order, please only email us after 10 business days of placing your order.

We ship Worldwide! You have four (4) options for shipping: Untracked, Tracked, Free or RUSH.

Tracked Shipping

After making an order, your package will be shipped in 8-14 business days with a tracking number provided. You will receive an email once it ships. Please note with the Holiday Season approaching this may vary but we promise we are trying our best to get them out as fast as possible.

FEDEX 2DAY 

Please note that with fedex 2 Day, this will not speed up the processing time (4-10 business days) but will speed up the shipping time once it leaves our shop.

Free Shipping

Get free shipping on all orders over $250 before taxes & shipping.

 

Online & Tradeshow Purchases

We want you to love your purchase, if for some reason you are not satisfied, please return your item(s) within 21 days from original date of purchase. Posh & Cozy does not provide pre-paid return labels therefore the buyer must pay for the shipping for all returns. Proof of purchase may be required.

All product bought on on SALE or CLEARANCE, purchased with a DISCOUNT CODE (including free shipping codes ) or CUSTOMIZED are FINAL SALE and not eligible for refund.

3rd Party Retailer Purchases

We will not accept returns from products purchased at our 3rd party retailers. Please follow up on returns to the original retailer you purchased from.  

Return/Exchange Process

1. Please email pandcwholesale@gmail.com with your order number, the reason for return, the item name you are returning and the tracking number for your parcel. Items are required to be in original condition, unwashed, and unused. 

2. Posh & Cozy does not provide prepaid return labels. When shipping your items - we suggest you pay for tracked packaging and insurance as Posh & Cozy is not responsible for any lost packages. 

3. Within the return parcel - please include proof of purchase, order number marked clearly on the package, and ship all item(s) to:

Posh & Cozy Inc.

#4-4517-50 Ave

Lloydminster, SK 

S9V 0Z9

4.  For exchanges, we will send an invoice for the shipping charge on sending the exchanged pieces to you.

5.  If paying by etransfer and you paid by etransfer, there will be a $1.50 charge deducted from total to return funds. 

Once we receive the package - the return will be refunded in the form of original payment.

Warranty on Defected Items:

If after receiving your items, there is a defect, please contact wholesale@poshandcozy.com and we will repair or replace the item. Please email proof of purchase (order #), pictures of defect and your shipping address for replacement.

Defective items must be acknowledged within 21 days of purchase. If defect follows our policy, Posh & Cozy will email a shipping label to return the package and the item will be fixed and prioritized to ship back. Please ship product back in original packaging that it was provided. 

Defective pieces do not include damage from normal wear and tear. A defective item mostly includes a seam that has not been captured or broken thread.

Defectives pieces purchased from 3rd party retailers must be returned to the retailer within their guidelines. 

Wholesale Purchasing:

Please email wholesale@poshandcozy.com

Payment Method:

We accept E-transfer, Paypal, Mastercard, Visa & American Express through our website.